RAPIDWEAVER HELP

Here at Rapidweaver Help, we want you to feel comfortable using our website and trust us to deal with your information in a transparent, easy to understand way. So here's a few pointers to get you started.

• we don't sell, rent or trade your personal information to anyone else
• we only record information that's necessary to answer an enquiry - so your name, email address and any text associated with that enquiry

Website Cookies
Despite its name, a cookie is not a delicious crunchy biscuit, but a little text file stored in your web browser on your PC, Mac, smartphone or tablet, which helps make this website work better. Here are a couple of examples of how we use cookies.

• We might use a cookie when you visit us using your phone, to set preferences so that the site performs better on a small screen.
• We also use cookies in conjunction with the Google Analytics service which provides simple statistics that help us understand how you use our website, the pages you visit, how long you stay and so on. With any luck, this information will help us to make our website better. These cookies capture general use and don't allow us to identify anyone visiting the Rapidweaver Help website.

If you'd like to know more about cookies, how they work and how to control them, visit the Cookies And You website.

Your name and email address
When you fill in the enquiry form on our website we store your name and email address and any message you send along with it. This is so we can reply to your enquiry. We do the same if you send us a message using any of the email links on the website. That information is stored in our email program on a password-protected computer that's only used by us. We keep it along with all our other emails but we don't use it for anything other than responding to your enquiry.

• If you'd like to check what information we hold about you, please get in touch and we'll happily share it with you
• If you'd like us to remove your personal information, please send an email requesting this to
• If it turns out you need any personal data we're storing in order to pass it on to someone else, we'll provide this in a timely fashion
• In the unlikely event of a data breach, we'll undertake to notify you within 72 hours of discovering the breach

Entries in our How to pages include links to social media services - Facebook, Twitter and LinkedIn. These are designed to help you share interesting articles more easily on your own accounts with these services. None of these links to external sites and services are intended to provide us with any information about you. However, when you visit those sites or use those services, you may find that they collect information about you and your visit for their own purposes. Please check their privacy policies to see how they capture and use your information.

Remember, you're entitled to view, amend or delete any personal information we store about you. Just email us at

This is a living document and we review it from time to time to make it as easy to understand as we can, and to make sure it explains all of our privacy commitments. Please check back here from time to time and note any changes.

If you've got any questions about this privacy policy, please get in touch with us and we'll be happy to help.

Rapidweaver Help
61, Lyndhurst Road
Hove, E. Sussex
BN3 6FD
Call: 07769 902820


This document was last updated on April 1st, 2020 (no, seriously...)